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At Volcom, we know adventure doesn’t wait—and neither should your gear. If your Volcom equipment isn’t meeting your expectations, our straightforward returns process has you covered. Read on for everything you need to know about returns and exchanges.

1. OUR RETURN POLICY

We accept returns within 15 days of delivery for most items in new, unused condition with original tags attached. Some exceptions apply (see section 5).

Pro Tip: For fastest service, include your original packing slip with your return.

2. HOW TO RETURN OR EXCHANGE

Follow these steps to initiate your return or exchange:

  1. Submit your request by emailing [email protected] with the subject line “Return/Exchange Request” and include:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for approval – Our team will respond within 48 hours with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our warehouse at:
    Volcom Returns
    1828 Cook Hill Road
    New Haven, US 06510
  5. Track your package – We recommend using a trackable shipping service

3. RETURN REQUEST TEMPLATE

Use this template for your return request email:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Volcom Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return: [Product Name, Size, Color] – Reason for return: [Fit/Quality/Other] – Preferred resolution: [Refund to original payment method/Exchange for (specify product)] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

4. REFUND TIMING & METHODS

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable unless the return is due to our error.

5. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we cannot accept returns on:

  • Beanies & Headwear: Due to direct contact with hair/skin
  • Gloves & Neck Warmers: For hygiene reasons
  • Swimwear (Boardshorts & Rash Vests): Unless tags are attached and hygienic liner is intact
  • Final Sale Items: Clearly marked as non-returnable

6. EXCHANGES

Prefer an exchange? Here’s what you need to know:

  • Exchanges are subject to product availability
  • We’ll cover return shipping for defective/wrong items
  • For size exchanges, include a note with your preferred size
  • Price differences will be charged/refunded as needed

7. INTERNATIONAL RETURNS

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Allow extra time for international shipping processing

Adventure-Ready Guarantee: If you’re not stoked with your gear, we’re not stoked either. Our team is here to make it right—just reach out to [email protected] with any questions.

Now get back out there—your next adventure awaits with Volcom gear that fits right and performs better.