Welcome to Volcom’s FAQ page, designed for the modern adventurer who values quality gear and seamless service. Below you’ll find answers to common questions about our action sports-inspired menswear, shipping policies, and more.
About Volcom
Who is Volcom’s target customer?
Volcom caters to active men aged 18-35 who embrace adventure sports and street culture. Our customers are typically into surfing, skateboarding, snowboarding, or outdoor exploration and value durable, stylish clothing that transitions from urban environments to nature.
What’s Volcom’s product style?
We offer rugged yet stylish menswear with an action sports aesthetic. Our products blend functionality with streetwear influences, featuring durable materials, bold graphics, and versatile designs that work equally well on mountain trails or city streets.
Product Questions
What types of products does Volcom specialize in?
Our core categories include:
- Performance apparel (hoodies, jackets, boardshorts, rash vests)
- Durable denim and casual bottoms (jeans, shorts)
- Action sports accessories (backpacks, bags, beanies, caps)
- Seasonal gear (gloves, neck warmers)
- Footwear (sandals, flip flops)
Are Volcom products suitable for actual sports use?
Absolutely! While stylish enough for everyday wear, our gear is designed with authentic action sports in mind. Features like reinforced stitching, quick-dry fabrics, and flexible designs make our apparel perform when you need it most.
Shipping & Delivery
Where does Volcom ship from?
All orders ship from our New Haven, US headquarters at 1828 Cook Hill Road. We ship worldwide except to some remote areas and parts of Asia.
What are my shipping options?
Standard Shipping ($12.95): Fast & tracked via DHL/FedEx (10-15 days after dispatch)
Free Shipping: Economical EMS service (15-25 days after dispatch) for orders over $50
Free Shipping: Economical EMS service (15-25 days after dispatch) for orders over $50
How long does order processing take?
We take 1-2 days to carefully prepare your order, ensuring every item meets our quality standards before shipment.
Will I pay customs fees?
International customers may be responsible for local customs duties/taxes, which vary by country. These aren’t included in your order total and are payable upon delivery.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the date of receipt. Items must be unworn, unwashed, and in original condition with tags attached for a full refund.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and return request. We’ll provide return instructions.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. For added security, we don’t store full credit card details on our servers.
Contact & Support
How can I contact customer service?
Our adventure-ready support team is available via email at [email protected]. We typically respond within 24 hours.
What information should I include when contacting support?
For faster service, include your order number (if applicable), the product name, and clear details about your question or issue.
Ready to gear up for your next adventure? Explore our latest collection of performance menswear and accessories designed to move with you.